PROFILE PRODUCT TERMS

Version 5.0

Last updated: 9 March 2026

These Profile Product Terms (“Profile Terms”) govern use of the Profile product available through the Grand platform (“Profile”).

These Profile Terms supplement the Platform Terms & Conditions (“Platform Terms”). Capitalised terms not defined here have the meaning given in the Platform Terms.

By enabling or using Profile, you agree to these Profile Terms.

1. PURPOSE AND NATURE OF PROFILE

Profile is a business intelligence and monitoring product that enables Customers to discover, view, analyse, and monitor entities using a combination of third-party data, publicly available information, customer-contributed data, and Grand-generated analytical signals.

Profile is designed to support Customer understanding of entities and their evolving characteristics. Profile does not:

define truth or provide authoritative records
make decisions on behalf of Customers
provide advice, approvals, or determinations
replace professional judgement or regulatory compliance processes

2. PROFILES AS ANALYTICAL CONSTRUCTS

A Profile represents an analytical construct generated and maintained by Grand. Profiles:

aggregate and augment information from multiple sources
update dynamically over time
maintain historical, point-in-time states
may be viewed simultaneously by multiple Customers

Profile outputs may differ between Customers based on customer context, customer-contributed data, enabled features, interaction history, and AI-assisted analysis tailored to the Customer.

Profiles are not static records and should not be treated as authoritative representations of any entity.

3. ENTITY MATCHING AND CONFIRMATION

Grand may present one or more potential entity matches when a Customer searches for or selects a Profile.

You acknowledge and agree that:

entity names may be similar or ambiguous
automated matching may be imperfect
you are responsible for confirming that a selected Profile relates to the correct entity

Proceeding with a Profile constitutes confirmation by you that the Profile corresponds to the intended entity.

Grand bears no responsibility for consequences arising from selection or use of an incorrect Profile.

4. DATA SOURCES AND COMPLETENESS

Profile draws on a combination of:

third-party data sources
public and registered data
customer-contributed information
proprietary Grand-generated analytical signals

All Profile outputs are provided on a best-efforts and as-available basis.

Coverage may be limited, incomplete, delayed, or unavailable for certain jurisdictions, entity types (including, without limitation, large enterprises, NGOs, charities, cooperatives, or similar organisations), or data categories.

Grand does not guarantee completeness, timeliness, or accuracy of any Profile output.

4.1 Third-Party Data Restrictions

Certain data incorporated into Profile may be sourced from third-party providers whose licensing terms impose restrictions on downstream use. Where such restrictions apply, they are reflected in the usage limitations set out in these Profile Terms and in any in-app disclosures.

You must not use Profile outputs in a manner that would cause Grand to breach its upstream data licensing obligations. Grand may restrict or modify access to specific data categories to maintain compliance with third-party data provider terms.

4.2 Third-Party Data Notices

Specific third-party data provider attributions, disclaimers, and usage restrictions are set out in the Third-Party Data Notices, available at heygrand.com/legal/data-notices, which are incorporated into these Profile Terms by reference and may be updated from time to time.

Your use of Profile outputs that incorporate third-party data is subject to the applicable Third-Party Data Notices. Grand will use reasonable efforts to provide notice of material changes to the Third-Party Data Notices.

5. COMPLIANCE-RELATED SIGNALS

IMPORTANT: READ THIS SECTION CAREFULLY

Profile may surface information or analysis relating to:

integrity indicators
sanctions, politically exposed person (PEP), or adverse media signals
compliance-related risk patterns

Profile is an information source only. Profile:

does not constitute anti-money laundering (AML), know-your-customer (KYC), or know-your-business (KYB) compliance
is not sufficient on its own to meet regulatory obligations
does not replace required compliance controls, procedures, or human review
does not constitute a regulated compliance service

Regulatory obligations remain solely with you. You are responsible for determining whether and how Profile outputs may be used within your compliance framework and for ensuring that your use of Profile complies with all applicable laws and regulations.

6. ANALYTICAL SIGNALS, RISK, AND PREDICTIVE OUTPUTS

Profile may present analytical outputs relating to:

risk of failure
credit capacity
network characteristics
momentum, growth, or decline

Such outputs may include bands or qualitative labels, confidence levels, narratives, explanations, contextual analysis, and forward-looking or predictive elements.

These outputs:

are analytical opinions, not facts
may change automatically over time without notice
may be incorrect, incomplete, or misleading

You are responsible for determining how and whether to rely on any Profile output.

7. AI-ASSISTED INSIGHTS

Profile includes AI-assisted functionality that may:

generate insights, explanations, or opinions
surface prompts or suggested actions
summarise or contextualise information

AI-assisted outputs are:

probabilistic
non-authoritative
non-factual
non-advisory

Grand does not guarantee the accuracy, completeness, or reliability of AI-assisted outputs within Profile.

8. FUTURE FUNCTIONALITY

Grand may introduce additional features, capabilities, or modes of operation within Profile from time to time, including but not limited to automated agent functionality, enhanced workflow capabilities, or integration with external systems.

Where new features involve materially different functionality, risk profiles, or customer responsibilities, Grand will:

update these Profile Terms or issue supplementary terms before such features become available
require your affirmative acceptance of updated or supplementary terms before you may use such features
provide reasonable notice of material changes

You will not be bound by terms for features you have not enabled or accepted.

9. CLAIMED PROFILES

9.1 Claiming a Profile

Entities may claim their Profile by verifying ownership through Grand’s verification process.

Where a Profile is claimed, Grand may allow limited updates to specific information fields. Analytical signals and system-generated insights remain under the control of Grand.

9.2 Profile Visibility and Activity Disclosure

IMPORTANT: READ THIS SECTION CAREFULLY

Where an entity has claimed its Profile, certain information about Customers who view or interact with that Profile may be disclosed to the claiming entity. This may include:

the Customer’s organisation name
the date of interaction
the frequency of interactions

By default, this activity information is attributed (meaning the claiming entity can see which organisation interacted with their Profile).

9.3 Anonymous Viewing

Customers may access anonymous viewing, which removes attribution of their activity from claimed Profiles. Anonymous viewing may be available through specific subscription tiers or plans, as described in the Platform or at the time of purchase.

9.4 Compliance Activity Protection

Notwithstanding Section 9.2, where a Customer’s interaction with a Profile involves compliance-related signals (including sanctions screening, PEP checks, adverse media review, or integrity-related analysis as described in Section 5), such activity is automatically anonymised and will not be disclosed to the claiming entity in attributed form.

This protection applies regardless of the Customer’s subscription tier and is designed to protect the integrity of compliance processes and to mitigate the risk of tipping off under applicable anti-money laundering legislation.

Grand implements technical measures to identify and classify compliance-related activity for the purposes of this section. Grand does not guarantee that all compliance-related activity will be correctly classified in all cases.

10. NETWORK EFFECTS AND CUSTOMER CONTRIBUTIONS

Profile may incorporate signals derived from:

aggregated network activity
anonymised or contextualised Customer interactions
customer-contributed relationship data

Customer-contributed data may influence Profile analysis, network indicators, and how AI supports other Customers.

Grand does not guarantee how or whether customer-contributed data will affect Profile outputs.

11. SOURCE DATA CORRECTIONS AND DISPUTES

Profile may reflect information obtained from official registries or external data sources. Grand does not alter official records.

Requests to correct underlying data must be directed to the relevant registry, authority, or data provider. Profile will reflect updated information when those sources change.

You may raise disputes or correction requests relating to Profile outputs via customer support. Grand may, at its discretion:

review disputes
annotate Profiles
correct data
decline or defer changes

Certain correction or suppression features may require the entity to claim the Profile and verify ownership.

Grand is not obligated to update historical Profile outputs.

12. PERMITTED USE AND RESTRICTIONS

You may use Profile outputs internally for business decision-making.

You may export or copy Profile outputs for internal business use.

You must not:

resell or sublicence Profile outputs
redistribute Profile data commercially
white-label or re-brand Profile outputs
present Profile outputs as your own original work
embed Profile outputs into customer-facing products or services without Grand’s prior written consent
remove attribution to Grand from Profile outputs where attribution is included

Future embedding or distribution rights, if offered, will be governed by separate terms.

13. POST-TERMINATION DATA HANDLING

Upon termination of your use of Profile:

you must cease using Profile outputs for commercial purposes
you must not present Profile outputs as current or valid after termination

Nothing in this section prevents you from retaining Profile outputs where required by law, regulation, or internal record-retention policies, provided such retention is for archival or compliance purposes only and not for active commercial use.

14. BILLING AND ACCESS

Profile may be accessed via subscriptions, credits, or a combination of both.

Billing, pricing, and usage mechanics are governed by the Platform Terms and in-app disclosures.

15. MONITORING

Profile may allow Customers to monitor entities for changes over time. Monitoring:

may only be available under certain subscription tiers
may be subject to limits on the number of monitored entities
may generate alerts or notifications

Monitoring ends when the relevant subscription terminates.

16. SUSPENSION, MODIFICATION, AND WITHDRAWAL

Grand may suspend, modify, or withdraw Profile, in whole or in part, at any time, including where:

misuse is detected
regulatory or reputational risk arises
systemic abuse is suspected
third-party data provider terms require modification or withdrawal of specific data or features

Where practicable, Grand will provide reasonable notice of material modifications or withdrawals.

17. DISCLAIMERS AND LIABILITY

Profile is provided “as is” and “as available.”

Grand disclaims all warranties relating to Profile, including accuracy, completeness, fitness for purpose, or regulatory sufficiency.

Without limiting the generality of the disclaimers in the Platform Terms, Grand specifically disclaims any warranty or representation that:

Profile outputs are sufficient to meet your regulatory, compliance, or legal obligations
Profile outputs are accurate representations of any entity’s financial position, creditworthiness, or risk profile
Profile data is complete for any particular jurisdiction, entity type, or data category

Liability is subject to the limitations set out in the Platform Terms.

18. PRECEDENCE

If there is a conflict between these Profile Terms and the Platform Terms:

these Profile Terms prevail only in relation to Profile
the Platform Terms govern all other aspects of Platform use

19. GOVERNING LAW

These Profile Terms are governed by the laws of Ireland.

20. CONTACT

Entity: Grand Intelligence Group Limited

Email: legal@heygrand.com

Registered Address:

Ireland: 24A Baggot Street Upper, Dublin, D04 N528, Ireland

United Kingdom: Ground Floor, Gallery Building, 65–69 Dublin Road, Belfast, BT2 7HG, Northern Ireland